Resrequest is a reservation application designed to create, edit and manage
reservations online and/or offline. Resrequest can process reservations
in different environments, including: within a central reservations office,
on the Internet and at remote locations (such as camps or resorts). Resrequest
can operate permanently connected, which means all users access current
information, and it can operate offline. Operating offline, Resrequest
easily transfers information across all environments ensuring that users
see and work with the most up-to-date information. With Resrequest reservations
can be made and changed 24 hours a day from any location with Internet
access.
Any users or web-surfers can access Resrequest including: staff working for the travel concern (internal users), agents/tour operators (external users) and public users. Each user has set access rights, which means they can only access information and perform functions allocated by the system administrator.
Resrequest.com Benefits
- Platform independent, unlimited users, Internet Explorer browser interface, no third party software
- Agent, Tour Operator and general public can access accommodation availability information and submit reservation requests from the internet
- Multi-property reservations and quotations created quickly and easily by clicking dates on a calendar
- Selected agents can create, edit and track reservations for you with no transaction fees
- Simple property set-up and maintenance
- Full reservation functions including reservation administration, travel and transfer management, guest reception, lodge management and payment tracking
- Quick views to see how much business agents are generating for you
- Manage the same data on multiple offline systems and the internet simultaneously
- No permanent internet connection costs - only pay when you want to synchronise data with other systems
- Free hosting with Internet Solutions (South Africa) and Rackspace (USA)
- Availability listing on global travel gateways
What can Resrequest do?
Resrequest provides detailed reservation management and entry-level property management functions that include:
· Create and track multi-itinerary and multi-property quotations and reservations offline or on the Internet
· Check availability and confirm or waitlist reservations
· Manage incoming reservations
· Flag overbooking requests
· Track and manage provisional reservations
· Capture and manage user details
· Produce guest lists with client requests for lodge management
· Record and track guest travel details
· Produce CRM and other statistical reports
· Record and track guest payment
· Setup property and rates information
With Resrequest’s powerful database engine, reservation details can be captured and maintained easily and efficiently. Details captured for a reservation include guest contact details such as guest personal particulars and special notes which can be viewed publicly or remain internal. Agent and tour operator notes, rates and commissions can also be stored in a central place and tracked from within a reservation, this ensures that agents and clients can quickly see commissions generated from reservations.
Resrequest runs on Internet Explorer 5.5 (or later) and is designed with an easy-to-use front-end and step-by-step wizards. The simple design and online help features ensure that anyone, from agents to tour operators and direct clients, can quickly and easily check availability; confirm costs, make a reservation and generate confirmation and invoicing documentation online.