Resrequest runs on Internet Explorer and is designed with an easy-to-use front-end and step-by-step wizards. The simple design and online help features ensure that anyone, from internal users to external users such as agents and tour operators, can quickly and easily check availability, calculate costs, request/create reservations, and generate confirmation and invoicing documentation from ResrequestPRO.

Functionality available in ResrequestPRO includes:

• Property and accommodation rates and description setup and maintenance.
• Central contact maintenance for guest, transporter, tour operator and agent information (including contact details such as address, telephone numbers, notes and, where applicable, commissions).
• Access to multi-property availability information by external users (such as agents, tour operators and the public) via the internet.
• Information can be managed in multiple locations (offline and online). The data is updated to all operational environments via a high-speed internet synchronisation process as often as required.
• Central system administration of access rights for all system users.
• An availability calendar enables easy accommodation availability checking by combinations of date range, reservation status (i.e. confirmed and provisional) and preferred resorts/properties.
• Multi-item reservations can be created by clicking required dates on the availability calendar and following a wizard with prompt questions which lead a user through the reservation process automatically providing a quotation, provisional confirmation and a proforma invoice.
• Reservation rates are automatically calculated, taking into consideration number of guests, reservation dates and the accommodation type. Costs can be calculated by basing the charge on the number of people or the number of accommodation units.
• Editing of reservation details from a central form. An automatic audit trail records details of any changes made, for example the user and date and time of the amendment.
• Management of guest naming lists can be built up at any stage of the reservation process and can include contact details and special notes. Guest names are stored in the central contact database from where they can be re-allocated to future reservations.
• Management and capture of guest travel and transfer details. Where applicable, costs for this service can be quickly and easily added to the reservation for invoicing.
• Generation of invoices in any authorised currency. Reservations include a payment history option allowing the client to track outstanding payments.
• Production of daily reports of guest arrivals, guest departures and room allocations (with flagging of guest special requests).
• The ability to track and invoice extras incurred at the resort. Where commissions are payable, these extras can be flagged for payment to agents or tour operators.
• The occupancy calendar enables quick and easy analysis of past, current and future reservations. This calendar shows vital information to assist in proactively managing occupancy levels and maximising revenues.
• Reports showing historical client and agent statistical information.
• ResrequestCONNECT and ResrequestPRO enable availability information to be shown on Resrequest-powered travel gateways which can be accessed by the public or by agents registered agents. This means that users (public or registered) can view multi-resort information on one availability calendar and capture a cross-resort reservation from the calendar. Depending on the Resrequest system owner, reservation requests can be recorded automatically or sent via an e-mail request. Users can log onto the gateway and track the status of each leg of their itinerary.