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- Resrequest is operational offline or online, data is synchronised
to all environments throughout the day to ensure data viewed is the
most up-to-date information
- Property and accommodation rates can be set-up and maintained in
a central place
- Central contact maintenance for guest, transporter, tour operator
and agent information including contact details such as address and
telephone numbers, notes and (where applicable) commissions, linked
users and allocated rate types
- An availability calendar allows easy checking of availability and
pricing by combinations of date range, reservation status and resort
details
- Reservations and quotations can be created for a selected rate type
from the availability calendar by simply clicking and dragging over
required accommodation
- Rate variations on quotations are automatically calculated according
to the preferred rules setup by the system administrator
- Resrequest uses simple reservation wizards which ask a series of
questions to lead a staff member, agent or public user through the reservation
process and automatically provide a quotation, confirmation documentation
and a proforma invoice
- Guest names and special requests can be built up when creating or
editing a reservation
- Extra services can be allocated to a reservation with units details,
notes (for documentation and internal use), cost, exchange rates and
other information
- Guest travel and transfer details can be captured and managed. Where
applicable, cost and notes for this service can be quickly and easily
added to the invoice
- Once the reservation has been created, internal users can edit reservations
from a central reservation management area
- The occupancy calendar enables quick and easy analysis of past, current
and future reservations filtered by date, status and agent information.
This calendar shows vital information that can be quickly viewed and
accessed to assist in proactively managing occupancy levels and maximise
revenues
- Reservations include a payment history option allowing the client
to track outstanding payments
- Daily reports of guest arrivals; guest departures, travel details,
room allocations and extra services can be produced enabling easy management
of guest reception at the resort or hotel
- Tracking and invoicing of extras incurred at the resort. Where commissions
are payable, these extras can be flagged for payment to agents or tour
operators
- Rates can be setup with components that can be consolidated on client
invoices, but separated for Vat purposes
- Customisable security levels for system users that allow users limited
access to certain modules and functions within Resrequest
- Management reports include: detailed reservation summaries, reservations
filtered by reservation consultants, agent billing summaries, provisional
expiry, payment tracking, and contact reports
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