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Applying an agent role to a contact means that the contact is recognised as an agent that can be linked to reservations for tracking purposes or that can receive commission for reservations generated by them.
The agent form allows setup of agent commission, agent type (this is linked to the Agent Type Code Table where codes, such as account structures, can be created and allocated to the agent from this form) and agent notes.
System users linked to this agent can be setup here by clicking the Setup User button.