Requests Received

Internet users can create reservations on the web, during data transfer these new reservations are imported into the offline system. All reservations that do no have a consultant allocated are listed in the Reservation Requests module.

A consultant is the internal travel specialist who is allocated to oversee/manage the respective reservation. Internal users are allocated as consultants in the access control module.

When a booking request is processed it is allocated a status such as: confirmed, provisional, waitlist or quotation. Although the booking is not yet allocated to a consultant and is considered a request, the system treats the booking as provisional or confirmed. This means that the requested rooms are taken into account when availability is displayed on the calendar and when reservations are listed on reports.

To enable resorts to track, reply to and manage these incoming requests, any reservations that do not have a consultant allocated are listed in the “Requests Received” queue, from this queue consultants can check and accept reservations (this means that they will be allocated as the internal consultant/travel specialist and the reservation will be moved out of the Requests Received queue).

Reservation requests are included on reports, however the reservations cannot be edited (until they are moved from the Requests Received queue i.e. a consultant is allocated). The status of these reservations is displayed as a requested status on reports or general displays, for example: a request for provisional will be listed as Prov (Req) or confirmed as Confirm (Req).

Moving a Reservation Request from the Queue

Reservation requests can be moved from the queue. Only consultants can move reservations from the queue (consultants are determined by the access control group). Moving a reservation from the queue allocates the respective consultant to the reservation.

Click the checkbox for the reservations to be moved from the queue, then click Accept selected requests button. From the status pop-up select reservations with the existing status by clicking the Accept without changing the status button or select a new reservation status for the selected reservations.

From the status screen a confirmation window opens displaying a list of reservations selected and allocated to the consultant. Closing this window returns to the Reservation Requests module with the screen refreshed and the previously selected reservations removed.

Terms and Definitions

Reservation origination	This field filters reservations to display reservation requests generated on each environment, for example: reservation requests generated on the USA server of the SA server or the local server.
Public requests	This is the default setting for the report display, this means that the list includes reservations generated on the public calendars. Public reservations have the ‘created by’ field default as ‘Direct’.
Accept selected requests	This button allows the user to select multiple reservations (from any status area), clicking this button once reservations are selected will open the Status confirmation window.